Cancellation Policy
SofaStar Decors Pvt Ltd
At SofaStar Decors Pvt Ltd, we strive to provide high-quality furniture and excellent customer service. We understand that sometimes issues may arise, and we want to make our cancellation policy as clear and straightforward as possible.
Cancellation Conditions
Products purchased from SofaStar Decors Pvt Ltd can only be canceled under the following conditions:
- Damaged Product: If the product delivered to you is damaged upon arrival.
- Different Design: If the product received is of a different design than what was ordered.
- Different Color: If the product received is of a different color than what was ordered.
Steps to Request a Cancellation
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Contact Customer Support:
- Email us at helpdesk@sofastar.in or call us at +91-8350 081 500.
- Provide your order number, contact details, and a detailed description of the issue.
- Attach clear photographs of the product highlighting the damage or discrepancy.
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Assessment:
- Our customer support team will review your request and the provided evidence.
- If necessary, a representative may contact you for further information or to schedule an inspection.
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Approval:
- If your cancellation request meets our conditions, it will be approved.
- You will receive a confirmation email with details on the next steps.
Refund Process
- Once your cancellation request is approved, we will initiate the refund process.
- The refund will be processed to your original payment method within 7-10 business days.
- If the product needs to be returned, we will arrange for a pickup at no extra cost to you.
Important Notes
- Cancellation requests must be made within 7 days of receiving the product.
- Products must be in their original packaging and unused condition.
- SofaStar Decors Pvt Ltd reserves the right to reject cancellation requests that do not meet the above conditions.
For any further queries or assistance, please contact our customer support team at helpdesk@sofastar.in or +91-8350 081 500.
Thank you for shopping with SofaStar Decors Pvt Ltd. We appreciate your understanding and cooperation.